Privacy Policy

2.1 Information You Provide • Account registration information: business name, owner name, email address, phone number, business address, trade type • Payment information: processed and stored by Stripe, Inc. We do not store raw card numbers • Job information: customer names, addresses, phone numbers, service types, notes • Technician information: names, titles, phone numbers, profile photos • Job photographs: before and after images uploaded by technicians during service completion • Communications: messages sent through the platform between dispatchers, technicians, and customers 2.2 Information Collected Automatically • GPS location data from technician mobile devices during active jobs only • Device information: device type, operating system, app version • Log data: IP addresses, browser type, pages visited, time spent on pages • Cookies and similar tracking technologies as described in Section 8 2.3 Information About Your Customers When you use ClearArrival you provide us with information about your customers including their names, addresses, and phone numbers. You are responsible for ensuring you have obtained all necessary consents to share this information with ClearArrival.

• To provide, operate, and improve the Services • To send automated SMS and email notifications to your customers on your behalf • To generate real-time tracking links and customer-facing tracking pages • To process payments through our payment processor Stripe • To provide customer support and respond to inquiries • To send administrative emails including billing notifications, trial expiration warnings, and Terms updates • To analyze usage patterns and improve platform performance • To comply with legal obligations We do not sell your personal information or your customers' personal information to third parties for marketing purposes.

ClearArrival collects real-time GPS location data from technician mobile devices. This is core to our service. We collect location data only during active jobs and only when the technician has tapped On My Way. Location tracking stops automatically when the job is marked complete. Location data is used exclusively to display the technician's position on the customer tracking page and to calculate estimated arrival times. Location data is stored for 30 days and then automatically and permanently deleted. We do not use location data for advertising, profiling, or any purpose other than operating the tracking feature. Texas law requires employers to inform employees when their location is being tracked. By using ClearArrival you represent that you have provided your technicians with appropriate notice of location tracking during active jobs.

ClearArrival sends SMS messages to your customers on your behalf including job confirmation messages, on-my-way notifications, and post-service survey links. Each SMS message identifies your business by name. All SMS messages include an opt-out mechanism. Customers who reply STOP will be removed from future SMS communications for your business. You are responsible for maintaining records of customer consent to receive these messages. ClearArrival complies with the Telephone Consumer Protection Act (TCPA) and maintains registration with wireless carriers through the A2P 10DLC system.

We may share your information in the following limited circumstances: • Service Providers: We share information with Stripe (payments), Twilio (SMS), Resend (email), Mapbox (maps), and Supabase (database hosting). Each provider is bound by data processing agreements. • Legal Requirements: We may disclose information if required by law, subpoena, or other legal process. • Business Transfers: If ClearArrival is acquired or merges with another company, your information may be transferred as part of that transaction. • With Your Consent: We may share information for any other purpose with your explicit consent.

We implement industry-standard security measures including: • Encryption of data in transit using TLS 1.2 or higher • Encryption of sensitive data at rest in our database • Row-level security policies ensuring users can only access their own data • Two-factor authentication for all account access • SHA-256 hashing for security tokens • Regular security audits and vulnerability assessments No method of electronic transmission or storage is 100% secure. While we implement commercially reasonable safeguards, we cannot guarantee absolute security.

ClearArrival uses cookies and similar technologies on our website and platform for the following purposes: • Essential cookies: Required for authentication, session management, and core platform functionality. These cannot be disabled. • Analytics cookies: We use PostHog to understand how users interact with our platform. This data is aggregated and anonymized. • Preference cookies: Remember your settings and preferences within the platform. When you first visit our website, you will be presented with a cookie consent banner. You may accept all cookies, accept essential cookies only, or customize your preferences. Rejecting non-essential cookies will not affect your ability to use the core Services. You may also manage cookies through your browser settings. Note that disabling cookies may affect the functionality of some features.

• Active account data: Retained for the life of the account • GPS location history: Automatically deleted after 30 days • Job photographs: Retained for the life of the account plus 90 days after closure • Closed account data: Retained for 90 days after account closure then permanently deleted • Trial account data: Retained for 90 days after trial expiration then permanently deleted • Payment records: Retained for 7 years as required by Texas tax law

Depending on your location you may have the following rights regarding your personal information: • Right to access: Request a copy of the personal information we hold about you • Right to correction: Request correction of inaccurate personal information • Right to deletion: Request deletion of your personal information subject to legal retention requirements • Right to portability: Request your data in a machine-readable format • Right to opt out of sale: We do not sell personal information To exercise any of these rights contact us at privacy@cleararrival.com. We will respond within 30 days.

ClearArrival is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information please contact us at privacy@cleararrival.com.

We may update this Privacy Policy from time to time. We will notify you of material changes by email and by posting a notice on our platform. Your continued use of the Services after the effective date of the revised policy constitutes your acceptance.

Privacy inquiries: privacy@cleararrival.com General contact: legal@cleararrival.com Mailing address: ClearArrival, LLC, Austin, Texas